Account Settings
Account Settings is where you keep your contact details current and change your password. Your school uses these details to send class reminders, receipts, and certificates, so it's worth checking them before each class.
Opening Account Settings
Click your name at the top right of any page, then choose Account Settings. Sign Out is in the same menu.
The page has two tabs: Basic Info and Change Password.
Basic Info
User Information
| Field | Editable? | Notes |
|---|---|---|
| First Name | No | |
| Middle Name | No | |
| Last Name | No | |
| Suffix | No | |
| No | ||
| Home Phone | Yes | |
| Cell Phone | Yes | Used for text reminders |
| Opt-in to text message notifications | Yes | Tick to receive class reminders by text |
Your name and email address can't be changed here. They're on your certificates and your school's records, so contact your school if either is wrong — particularly your name, which appears on the certificate exactly as recorded.
Contact Information
| Field | Required? | Notes |
|---|---|---|
| Address One | Yes | Street address |
| Address Two | No | Apartment, suite, etc. |
| Country | Yes | |
| City | Yes | |
| State | Yes | Only appears when the selected country has states |
| Postal Code | Yes | |
| Birthday | Yes |
Click Update Account Info to save. The button stays greyed out until you actually change something.
Change Password
| Field | Notes |
|---|---|
| Password | Your new password |
| Confirm New Password | Type it again to confirm |
Click Update Password to save.
Password Requirements
Your password must be at least eight characters and contain at least one letter, one number, and one special character.
If the two fields don't match you'll see "Passwords do not match."
When Things Are Disabled
| What's Disabled | Why |
|---|---|
| Update Account Info | Nothing has changed yet. Edit a field and the button becomes available. |
| Name and email fields | These come from your school's records. Contact them to correct either. |
| State field | Only appears when the country you've selected has states or provinces. |
| The Contact Information card | Only shown on student accounts. |
Key Relationships
- Class reminders: Your email address and cell phone are how reminders reach you. If either stops working, your school sees a warning and reminders on that channel pause.
- Certificates: Certificates carry the name held on your account, so it must match how you want it to appear.
- Payments: The address here is used as the default billing address at checkout, though you can enter a different one when you pay.
Tips & Notes
- Check your details before each class. A wrong phone number means no text reminder, and a wrong email means no confirmation, receipt, or certificate.
- Opt in to texts. Email is easy to miss; a text the day before a class is the reminder most people actually see.
- Get your name right before you pass. It's printed on your certificate exactly as held on your account — correcting it afterwards means your school has to reissue.
- Use a personal email if you can. Work addresses stop working when you change jobs, and your certificates are worth keeping access to.
- Your address is your default billing address, but you can enter a different one at checkout without changing it here.