Payments
Your payment history is the complete record of every payment on your account, across every class. It's where you check what you've paid, confirm a refund came through, or find the detail behind a charge on your card statement.
Payments used to have a page of their own. They now live in Account Settings, on the Payments tab, alongside the cards you've saved. The Payments link in your sidebar takes you straight there.
Finding Your Payments
Click Payments in the sidebar, or open Account Settings and choose the Payments tab. Your whole history is on one page.
What Each Payment Shows
| Part of the row | What It Shows |
|---|---|
| Amount and date | What was paid and when |
| How you paid | An icon for card, cash, check, or gift certificate |
| Status | See the labels below |
| Class | The class the payment was applied to |
| Note | Anything your school recorded with the payment |
| Actions | Download or email yourself a receipt |
If you haven't made any payments yet you'll see "No payments found".
Payment Labels
| Label | What It Means |
|---|---|
| Paid | The payment went through successfully |
| Refunded | The payment was refunded in full. The amount is shown struck through. |
| Partially refunded | Part of the payment was returned |
| Recorded | Your school recorded this by hand — a cash or check payment, for example |
Refunds are recorded here as soon as your school issues them. They usually take a few business days to appear on your card statement.
Making a Payment
This page is a record, not a checkout. You pay from wherever the balance is shown:
| Where | Button |
|---|---|
| The Outstanding Balance banner on your dashboard | Pay Now |
| The Quick Actions panel on your dashboard | Make a Payment |
| A class's Payments tab in My Classes | Pay Balance |
| Registering for a new class | Register To Class |
Each of these opens the payment drawer, where you pay by card — either one you've saved or a new one.
If a Surcharge Applies
Some schools add a percentage to card payments. If yours does, the fee is always shown before you submit, as its own line beside the amount — never folded into the total.
Debit and prepaid cards are never surcharged. If your card's type isn't known yet, you'll see the rule explained in words rather than a figure until it is.
Saved Cards
The same tab has a panel for the cards you've saved.
| What you can do | How |
|---|---|
| Add a card | Save it when making a payment, or add it here |
| Choose which card is used by default | Set as Default on the card |
| Remove a card | Remove. Payments already taken on it aren't affected, and you can add it again later. |
Receipts
Download a receipt for any payment from its row, or have it emailed to you.
Per-class records are on the class's Payments tab in My Classes. Your school also emails you when a payment is processed.
When Things Are Disabled
| What's Wrong | Why |
|---|---|
| A payment you just made isn't listed | Give it a moment and refresh — processing can take a minute. |
| The Class column is empty | The payment wasn't tied to a specific class. |
| A refund isn't showing on your card | It's recorded here as soon as your school issues it, but banks typically take a few days. |
| An amount looks wrong | Check the class's Payments tab, where the tuition, any discount, and each payment are shown separately. |
| You can't pay by card at all | Your school's card payments may be temporarily unavailable. Get in touch with them to register or pay another way. |
Key Relationships
- Classes: every payment is normally attached to one class. The Class column tells you which.
- Registrations: your balance belongs to a registration, which is why you can owe money on one class and be paid up on another.
- Account Settings: payments, saved cards, your details and your password all live here now.
Tips & Notes
- This tab is everything; a class's Payments tab is one class. If you're reconciling a card statement, start here. If you're checking a single balance, go to the class.
- Download receipts as you go. If you're claiming training costs back from an employer, the PDF receipt is the document they'll ask for.
- Refunds show here before they show on your card. Seeing Refunded means your school has issued it — the wait after that is your bank's.
- Check the note when a payment doesn't look familiar. Payments your school recorded by hand usually carry an explanation.
- Save a card if you'll be back. It makes registering for your next class a good deal quicker.
- Query anything unexpected with your school directly. They can see the same history, plus the tuition adjustments and credits behind it.